Future Friendly Podcast — Ep. 04

Simple behaviours for managing crisis — Rebecca Cross

In this episode, we speak to Rebecca Cross to get her experiences in helping to manage back to back national crises in Australia with the 2019 bushfires and 2020 COVID outbreaks. We cover a variety of topics around government response including taking a whole of government approach to establishing basics to tackle big complicated issues and factoring in both team and personal wellbeing during times of crisis.


Highlights from this episode:


The need for government to not only rapidly respond, but to take a “whole of government” response to deal with COVID (02:15)

“What we found in ACT government, that this is very much a health response, but it has really major consequences across every area of government.”


How do you know if you’re on the right track in a crisis? (09:12)

“So I think having that ‘listening tour’ where very early on you get out and hear how people are feeling, and it’s what they're feeling as well what they're thinking that’s important, then reflecting back to them in the model we put forward the things which they’d been looking for.”


How to manage new information on a daily basis?  (16:50)

“If you have the right governance and the right structures and the right information flows and processes for taking decisions, if you got the basic things right, I think it's easier to flex and pivot.”


How clarity and alignment can give you the headspace to tackle big issues (24:50)

“I do find that those really simple things, once you put them all together, you can take a sigh of relief and say, ‘ok, that’s all done’, now we can all focus on the other things which we need to be putting our minds to’.”


Links from this episode:

Access Canberra Covid Hotline: https://www.covid19.act.gov.au/news-articles/new-covid-19-helpline-for-canberrans

Jobs For Canberrans Fund: https://www.covid19.act.gov.au/business-and-work/jobs-for-canberrans

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