Service Australia can continue to improve the citizens experiences of government by putting customer needs at the centre of when they design and deliver our services.
By redefining their learning practices to be more adaptive, practical and focused on real world outcomes. They will be able to attract, train and keep the best talent - in a world where modern tech teams are given more space to test and learn and become agile
A united team built around values of transparency, authenticity, and a growth mindset that was able to function as a beacon for other teams for what good looked like when it came to adopting new ways of working.
Individuals were enabled to go out to any part of the organisation and lead the introduction of new ways of working as result of being trained how to manage complexity, demonstrate how to apply design to solve problems and make decisions autonomously.