Humanizing data for an inclusive future.

Creating better outcomes for people living with disabilities is complex and multifaceted. Some support pathways succeed, while others don’t. It’s not apparent why.

The challenge NDDA faced was to help policy-makers, advocates, and people living with disabilities make informed decisions about disability support pathways.

Existing thinking was to create a single source of truth. To tell people which pathways lead to which outcomes. To rely on data to dictate the right answer for every situation.

Over 14 weeks, we worked alongside NDDA’s team — prototyping and testing with policy-makers, advocacy groups, and individuals.

Through testing, we discovered the underlying assumption was false. People don’t want to be told which support pathway is best. The right answer is entirely dependent on their context.

This powerful insight pivoted existing thinking — allowing us to focus on the true need. Helping people explore data themselves. Make their own connections. Bring their own expertise. Reach their own conclusions.

This held true across all user-groups, from policy-makers to the public. Allowing us to define a single solution for all.

Defining a clear strategy (and tangible plan) delivered real change — for policy-makers, individuals, and tAhe wider organization.

For policy-makers. The ability to make informed, evidence-based decisions. Explore disparate stories and stats across education, employment, justice, housing, social support to drive better outcomes for people living with disabilities.

For people living with disability. Better policy decisions lead to better support services. Better support leads to radically improved lives for individuals and carers.

NDDA as a whole. Created the momentum needed for real change. The design processes and tools used on this project are now embedded in the fledgling NDDA team.