The service aims to solve some of these barriers to access for a holistic intervention. Firstly, by raising awareness of the problem by building the service sector’s capability, so that no matter which door a person walks through, the knowledge is there to proactively and confidently screen and refer for financial abuse. It then provides an embedded and collaborative service model to deliver these services.
An embedded service model means one that is co-located in existing community service locations. A consistent, physical presence, in a safe neutral setting, allows for the opportunity to build awareness and a trusted familiar face, and be ready to help at the moment when people are ready.
A collaborative service model means one in which the financial abuse intervention and staff work in partnership with existing community service staff. This provides the tools and opportunities to solve problems together that can’t be solved alone, providing a more holistic service for clients.