Over 14 weeks, we worked alongside the ESS team — prototyping and testing with policy-makers, regulators, and the independent businesses who operate the scheme.
Testing told us the underlying assumption was flawed. There is no ‘one-size-fits-all’ process for energy saving.
Standardising processes adds inefficiency — threatening to put many front-line organisations out of business.
However, while all parties have different processes, the data they need is the same.
This powerful insight led to the true answer. The most effective way to fight fragmentation is through access to clean, consolidated data rather than trying to control and manage tasks.