The service delivered real change for veterans, and Defence Health. Over a 2 week pilot we spoke to ~40 members. 100% of those identified as eligible planned to claim or find out more because of the service.
Provides veterans with the right information and support to access healthcare benefits they’re entitled to. Having the option of claiming with DVA often means no out of pocket expenses for veterans, reducing their cost of living.
Demonstrates Defence Health’s position as a leading healthcare partner for the veteran community, providing specialised support – ultimately improving customer satisfaction and retention.