We identified immediate changes required to design more inclusive services, and uncovered a more complex, systemic challenge.
To serve our diverse community, we’ve traditionally created different, targeted pathways for unique cases. While this has been done with good intentions, segmented pathways can lead to exclusion and inequity.
So the required shift is designing mainstream pathways that are flexible enough to cater to the diversity of human difference.
These findings demonstrated how government needs to continue to evolve its approach to designing and delivering services to meet the community’s changing needs and circumstances, and thereby ensure that no-one is left behind.